Pick The Plan That Works For You

Whether you’re a small, medium or large organization, we have the right support
plan that fits your need.

Starter Business Ultimate
STARTER

1 Ticket Credits

$20

PC Support

Online knowledge base

Online chat support

Add to Cart
Support hours: 9am-6pm (GMT+8)
STARTER

15 Ticket Credits

$150

PC Support

Online knowledge base

Online chat support

Add to Cart
Support hours: 9am-6pm (GMT+8)
STARTER

25 Ticket Credits

$325

PC Support

Online knowledge base

Online chat support

Add to Cart
Support hours: 9am-6pm (GMT+8)
STARTER

50 Ticket Credits

$550

PC Support

Online knowledge base

Online chat support

Add to Cart
Support hours: 9am-6pm (GMT+8)
STARTER

100 Ticket Credits

$1000

PC Support

Online knowledge base

Online chat support

Add to Cart
Support hours: 9am-6pm (GMT+8)
STARTER

250 Ticket Credits

$2250

PC Support

Online knowledge base

Online chat support

Add to Cart
Support hours: 9am-6pm (GMT+8)
BUSINESS

1 Ticket Credits

$25

PC Support

peripheral (printer, scanner, mobile)

Online knowledge base

Online chat support

Call Support

Priority help desk

Online issue tracking

Add to Cart
Support hours: 9am-6pm (GMT+8)
BUSINESS

10 Ticket Credits

$200

PC Support

peripheral (printer, scanner, mobile)

Online knowledge base

Online chat support

Call Support

Priority help desk

Online issue tracking

Add to Cart
Support hours: 9am-6pm (GMT+8)
BUSINESS

25 Ticket Credits

$450

PC Support

peripheral (printer, scanner, mobile)

Online knowledge base

Online chat support

Call Support

Priority help desk

Online issue tracking

Add to Cart
Support hours: 9am-6pm (GMT+8)
BUSINESS

50 Ticket Credits

$800

PC Support

peripheral (printer, scanner, mobile)

Online knowledge base

Online chat support

Call Support

Priority help desk

Online issue tracking

Add to Cart
Support hours: 9am-6pm (GMT+8)
BUSINESS

100 Ticket Credits

$1500

PC Support

peripheral (printer, scanner, mobile)

Online knowledge base

Online chat support

Call Support

Priority help desk

Online issue tracking

Add to Cart
Support hours: 9am-6pm (GMT+8)
BUSINESS

250 Ticket Credits

$3500

PC Support

peripheral (printer, scanner, mobile)

Online knowledge base

Online chat support

Call Support

Priority help desk

Online issue tracking

Add to Cart
Support hours: 9am-6pm (GMT+8)
ULTIMATE

1 Ticket Credits

$30

Servers, Network, PC Support, peripherals (printer, scanner, mobile)

Online knowledge base

Dedicated AE

Online chat support

Call Support

Priority help desk

Online issue tracking

Add to Cart
Support hours: 9am-6pm (GMT+8)
ULTIMATE

10 Ticket Credits

$250

Servers, Network, PC Support, peripherals (printer, scanner, mobile)

Online knowledge base

Dedicated AE

Online chat support

Call Support

Priority help desk

Online issue tracking

Add to Cart
Support hours: 9am-6pm (GMT+8)
ULTIMATE

25 Ticket Credits

$575

Servers, Network, PC Support, peripherals (printer, scanner, mobile)

Online knowledge base

Dedicated AE

Online chat support

Call Support

Priority help desk

Online issue tracking

Add to Cart
Support hours: 9am-6pm (GMT+8)
ULTIMATE

50 Ticket Credits

$1050

Servers, Network, PC Support, peripherals (printer, scanner, mobile)

Online knowledge base

Dedicated AE

Online chat support

Call Support

Priority help desk

Online issue tracking

Add to Cart
Support hours: 9am-6pm (GMT+8)
ULTIMATE

100 Ticket Credits

$2000

Servers, Network, PC Support, peripherals (printer, scanner, mobile)

Online knowledge base

Dedicated AE

Online chat support

Call Support

Priority help desk

Online issue tracking

Add to Cart
Support hours: 9am-6pm (GMT+8)
ULTIMATE

250 Ticket Credits

$4750

Servers, Network, PC Support, peripherals (printer, scanner, mobile)

Online knowledge base

Dedicated AE

Online chat support

Call Support

Priority help desk

Online issue tracking

Add to Cart
Support hours: 9am-6pm (GMT+8)


Support Severity Definitions

To optimize your service experiences, we will categorize your support request as one of four categories and process it accordingly.

Priority Definition Response Time
1 Critical 4 Business hours
2 Important 8 Business hours
3 Minor 2 Business days
4 Information 5 Business days

Priority Help Desk

With Priority Help Desk you get both dramatically improved response times and increased coverage with access to both your local help desk number and the international help desk number in service Monday through Friday³ from 8:00 am to 4:00 pm CET, in English. Priority help desk is designed to match the need of clients running mission critical solutions on Next ®.

Priority Definition Response Time
1 Critical 2 Business hours
2 Important 4 Business hours
3 Minor 8 Business hours
4 Information 8 Business hours

Join thousands of user who has benefited from our help desk support services to enhance their work productivity and efficiency.

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